By T, i, mi, e
On New Year’s Eve, the internet was filled with rumours about some kind of massive malfunction in the handsets of Xiaomi (China) Inc., a smartphone company owned by the Chinese firm Xiaomi Technology.
According to the false news reports, along with the official chat channels on Twitter, the Mobile Times, and Tencent Weibo, Xiaomi’s official Weibo channel, some Xiaomi devices received a strange sort of power cut.
People immediately became very worried, wondering if this was something they should all avoid doing the next day, especially those who use direct messages, also known as DMs. But, the good news is, according to the official Weibo account of Xiaomi, nobody in the Xiaomi community has any recall on Xiaomi phones.
Xiaomi didn’t specify the location, model, or this mysterious power breakdown, as most people found in this interactive Weibo channel. We at icelieve tweeted, “Hello everyone, I’m wishing you all a happy New Year. I love you!”
The reason for the power cut was still unknown. Some smartphones reported receiving red, cold and low battery warnings in some devices. However, the majority of Xiaomi users have reported receiving nothing.
But, Xiaomi’s official Twitter account replied, “Nothing has been stated (by Xiaomi about the power cut), and this issue is a rumor (caused by Chinese social media).”
In some unfortunate news, Xiaomi just announced in the past couple of weeks that it will be recalling smartphones manufactured in the Chinese city of Xiamen.
According to Xiamen New Times, Xiaomi’s official news channel on Sina Weibo, the company will be recalling 100,000 high-end smartphones made at Xiamen.
The Chinese newspaper reported that Xiaomi on 1 January has received lots of phone complaints from Xiaomi customers in Xiamen. Xiaomi announced on 3 January has lost contact with Xiamen for more than a month.
Xiaomi’s official Weibo account responded to the consumer complaints saying, “From the outset, we would like to apologise for the inconvenience caused by phone shipment defects.” Xiaomi’s official Weibo account also expressed that the defective phones being returned were Chinese one generation old before.
“You can contact us by delivering an email requesting to sell your defective phone back to us. We would like to reimburse all the shipping costs for a defective smartphone. Send a check to Xiaomi’s insurance company at bvj,” Xiaomi’s official Weibo account added.
Xiaomi to recall one million smartphones
According to Weibo, Xiaomi’s official Weibo account has received 10,000 complaints, reports, and disturbing videos posted on Weibo since the first reports.
According to Xiamen News, hundreds of the complaints are blamed on improper use of the battery of Xiaomi’s Xiamen-made smartphone. In some affected handsets, the battery unit can be damaged, creating a potential damage that may result in a total loss of the smartphone.
Xiaomi made a $120m investment in ZTE
The most active user portal on the mainland, Weibo, is also the fastest way for Xiaomi’s news channel to spread its report. The official Xiaomi channel is also the most-read news portal of all time on Sina Weibo. So, the company is already aware that the government website for the Xiamen city, Weibo, will be its enemy.
“People are very busy and the internet is very fast. All these gadgets and gadgets have an impact on our personal lives in a strong way. So, any possibility that might affect our personal life would be received with negative sentiment,” said a marketing expert.
Unfortunately, Xiaomi is China’s latest scandal that may greatly affect Xiaomi’s retail operations. In November last year, Xiaomi ended its ties with its longtime partner Vivo. At the end of November, Xiaomi, which used to sell its phones through Vivo’s e-commerce platform before Vivo bought out Xiaomi, stopped selling its Xiaomi phone through the official Vivo website.
But Xiaomi reportedly ended its relationship with Vivo because it is considering to launch its own online-only website. So, the timing of the official Xiaomi’s Weibo reports, and that of Xiaomi’s official Weibo account, couldn’t be worse.